FAQs

1. What should I do if I receive a wrong delivery or need to make a return or exchange?

We apologise for any inconvenience caused. Please fill out the return exchange form at the following link: https://sugercandy.com/apps/return_prime

Once the order is picked up, you will receive a coupon code within 72 hours. Use this code to place an exchange order with us following the same procedure mentioned above.

If you receive a wrong delivery or need to make a return or exchange, please contact our customer support team as soon as possible. You can reach us via:

Email: hello@sugercandy.com
Phone: +91 9979379910

Provide us with your order details and a description of the issue. Our team will guide you through the return or exchange process and offer a reverse pick-up service if available in your area.

2. My amount got deducted while placing an order, but the order did not get placed. What should I do?

The amount deducted will be reflected back to your original payment mode within 5-7 working days.

3. What is our refund policy?

We offer store credit for all returns and exchanges. When your return is approved, you will receive store credit equivalent to the order value. This store credit can be used for future purchases on our website.

4. How long does it take to receive my order?

Order delivery times vary depending on your location. Typically, orders are delivered within 3-7 business days. Once your order is dispatched, you will receive a tracking number to monitor your delivery status.

5. Can I edit my delivery address or cancel my order?

Edit Delivery Address: You can edit your delivery address before the order is dispatched. Contact our customer support team for assistance.
Cancel Order: Cancellations are possible until the order has been dispatched from our warehouse. Contact our support team as soon as possible for cancellation.